{"id":479,"date":"2023-01-23T09:51:45","date_gmt":"2023-01-23T08:51:45","guid":{"rendered":"http:\/\/etvoilacoursdefrancais.com\/?page_id=479"},"modified":"2025-09-10T07:50:02","modified_gmt":"2025-09-10T06:50:02","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/etvoilacoursdefrancais.com\/fr\/conditions-generales\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"479\" class=\"elementor elementor-479 elementor-347\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29bc76d5 e-flex e-con-boxed e-con e-parent\" data-id=\"29bc76d5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-289899b6 elementor-widget elementor-widget-text-editor\" data-id=\"289899b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>CONDITIONS G\u00c9N\u00c9RALES DE VENTE<\/strong><\/p><p><strong>Prestation de services \u2013 Et Voil\u00e0! Cours de fran\u00e7ais<\/strong><\/p><p>\u00a0<\/p><p>Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent la relation contractuelle entre <strong>Et Voil\u00e0! Cours de fran\u00e7ais<\/strong> (ci-apr\u00e8s \u00ab Et Voil\u00e0! \u00bb) et les personnes physiques ou morales (ci-apr\u00e8s \u00ab l\u2019\u00e9tudiant\u00b7e \u00bb) qui souscrivent aux services de formation en fran\u00e7ais propos\u00e9s.<\/p><p>\u00a0<\/p><ol><li><strong> Inscription<\/strong><\/li><\/ol><ul><li>L\u2019inscription aux cours ou aux s\u00e9ances de coaching implique l\u2019acceptation expresse des pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente en cochant la case correspondante lors de l\u2019enregistrement.<\/li><li>Le paiement complet du cours doit \u00eatre effectu\u00e9 avant le d\u00e9but du service, sauf autorisation expresse de la direction d\u2019Et Voil\u00e0! pour un plan de paiement \u00e9chelonn\u00e9.<\/li><\/ul><p>\u00a0<\/p><ol start=\"2\"><li><strong> Paiement<\/strong><\/li><\/ol><ul><li>Le montant des cours doit \u00eatre r\u00e9gl\u00e9 int\u00e9gralement et \u00e0 l\u2019avance par la plateforme en ligne, virement bancaire, Bizum ou tout autre moyen autoris\u00e9 par Et Voil\u00e0!.<\/li><li>En cas de paiement \u00e9chelonn\u00e9, l\u2019\u00e9tudiant\u00b7e s\u2019engage \u00e0 r\u00e9gler l\u2019int\u00e9gralit\u00e9 du cours souscrit.<\/li><li>Une facture pourra \u00eatre \u00e9mise \u00e0 la demande de l\u2019\u00e9tudiant\u00b7e une fois le paiement effectu\u00e9.<\/li><\/ul><p>\u00a0<\/p><ol start=\"3\"><li><strong> Droit de r\u00e9tractation<\/strong><\/li><\/ol><p><strong>Cours en autoformation<\/strong><\/p><ul><li>L\u2019\u00e9tudiant\u00b7e pourra exercer son droit de r\u00e9tractation dans un d\u00e9lai de 72 heures suivant l\u2019achat, \u00e0 condition de ne pas avoir consomm\u00e9 plus de 10 % du contenu.<\/li><li>La demande devra \u00eatre envoy\u00e9e par courrier \u00e9lectronique. Apr\u00e8s v\u00e9rification, le remboursement sera effectu\u00e9 dans un d\u00e9lai maximum de 15 jours par le m\u00eame moyen de paiement utilis\u00e9.<\/li><\/ul><p><strong>Coachings collectifs et individuels<\/strong><\/p><ul><li>Le droit de r\u00e9tractation peut \u00eatre exerc\u00e9 jusqu\u2019\u00e0 48 heures avant le d\u00e9but de la premi\u00e8re s\u00e9ance.<\/li><li>Pass\u00e9 ce d\u00e9lai, aucun remboursement ne sera accord\u00e9.<\/li><\/ul><p>\u00a0<\/p><ol start=\"4\"><li><strong> Organisation des cours<\/strong><\/li><\/ol><p><strong>Changement de groupe ou d\u2019horaire<\/strong><\/p><ul><li>Aucun changement de groupe ni d\u2019horaire ne sera possible une fois le cours commenc\u00e9, sauf cas exceptionnel et sous r\u00e9serve de disponibilit\u00e9.<\/li><\/ul><p><strong>Mat\u00e9riel p\u00e9dagogique<\/strong><\/p><ul><li>Le mat\u00e9riel p\u00e9dagogique n\u00e9cessaire pour les cours en ligne est inclus dans le prix de la formation.<\/li><li>Le\/la formateur\u00b7rice pourra fournir du mat\u00e9riel compl\u00e9mentaire pendant le cours.<\/li><\/ul><p>\u00a0<\/p><ol start=\"5\"><li><strong> Absences et retards<\/strong><\/li><\/ol><p><strong>Coachings collectifs et formations de groupe<\/strong><\/p><ul><li>Les absences ou retards ne donneront lieu \u00e0 aucune compensation, remboursement ni report, quelle qu\u2019en soit la raison.<\/li><\/ul><p><strong>Coaching individuel<\/strong><\/p><ul><li><strong>Absence signal\u00e9e au moins 24 heures \u00e0 l\u2019avance :<\/strong> le cours ne sera pas factur\u00e9.<\/li><li><strong>Absence signal\u00e9e entre 24 et 8 heures avant le cours :<\/strong> 50 % du prix du cours sera factur\u00e9.<\/li><li><strong>Absence signal\u00e9e moins de 8 heures avant le cours :<\/strong> 100 % du prix du cours sera factur\u00e9.<\/li><li><strong>Absence non signal\u00e9e :<\/strong> le cours sera factur\u00e9 en totalit\u00e9.<\/li><li><strong>Retards :<\/strong> toute partie du cours perdue en raison d\u2019un retard ne sera ni rembours\u00e9e ni reprogramm\u00e9e.<\/li><\/ul><p>Les notifications doivent \u00eatre effectu\u00e9es par les canaux officiels de communication (courrier \u00e9lectronique ou WhatsApp).<\/p><p>\u00a0<\/p><ol start=\"6\"><li><strong> Annulations par Et Voil\u00e0!<\/strong><\/li><\/ol><ul><li>En cas d\u2019annulation d\u2019un cours collectif ou d\u2019un coaching de groupe pour manque de participants ou pour toute autre raison d\u00fbment justifi\u00e9e, Et Voil\u00e0! remboursera int\u00e9gralement les s\u00e9ances annul\u00e9es.<\/li><\/ul><p>\u00a0<\/p><ol start=\"7\"><li><strong> Droit \u00e0 l\u2019image<\/strong><\/li><\/ol><ul><li>Par d\u00e9faut, Et Voil\u00e0! pourra utiliser des photos ou vid\u00e9os prises pendant les cours \u00e0 des fins exclusivement promotionnelles.<\/li><li>L\u2019\u00e9tudiant\u00b7e qui ne souhaite pas autoriser cette utilisation devra le notifier par \u00e9crit avant le d\u00e9but de la formation.<\/li><\/ul><p>\u00a0<\/p><ol start=\"8\"><li><strong> Limitation de responsabilit\u00e9<\/strong><\/li><\/ol><ul><li>Et Voil\u00e0! d\u00e9cline toute responsabilit\u00e9 quant \u00e0 l\u2019atteinte des objectifs p\u00e9dagogiques, ceux-ci d\u00e9pendant de la constance et de l\u2019effort personnel de l\u2019\u00e9tudiant\u00b7e.<\/li><li>Et Voil\u00e0! ne pourra \u00eatre tenu responsable des probl\u00e8mes techniques ind\u00e9pendants de sa volont\u00e9 (coupures d\u2019internet, dysfonctionnement de plateformes externes telles que Zoom, etc.).<\/li><\/ul><p>\u00a0<\/p><ol start=\"9\"><li><strong> R\u00e9clamations<\/strong><\/li><\/ol><ul><li>Toute r\u00e9clamation doit \u00eatre formul\u00e9e par \u00e9crit \u00e0 l\u2019adresse \u00e9lectronique <strong>contact@etvoilacoursdefrancais.com<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CONDITIONS G\u00c9N\u00c9RALES DE VENTE Prestation de services \u2013 Et Voil\u00e0! Cours de fran\u00e7ais \u00a0 Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente r\u00e9gissent la relation contractuelle entre Et Voil\u00e0! Cours de fran\u00e7ais (ci-apr\u00e8s \u00ab Et Voil\u00e0! \u00bb) et les personnes physiques ou morales (ci-apr\u00e8s \u00ab l\u2019\u00e9tudiant\u00b7e \u00bb) qui souscrivent aux services de formation en fran\u00e7ais propos\u00e9s. \u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"enable","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"centered-minimal","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-479","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/etvoilacoursdefrancais.com\/fr\/wp-json\/wp\/v2\/pages\/479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/etvoilacoursdefrancais.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/etvoilacoursdefrancais.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/etvoilacoursdefrancais.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/etvoilacoursdefrancais.com\/fr\/wp-json\/wp\/v2\/comments?post=479"}],"version-history":[{"count":0,"href":"https:\/\/etvoilacoursdefrancais.com\/fr\/wp-json\/wp\/v2\/pages\/479\/revisions"}],"wp:attachment":[{"href":"https:\/\/etvoilacoursdefrancais.com\/fr\/wp-json\/wp\/v2\/media?parent=479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}